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K.I.T.
Frequently asked questions
Do all of the greeting cards come with confetti?
Yes! We pick the confetti mixture based off of the art on the card and hand-fill each mixture. It will come in a little baggie so you may choose to fill the card with all or as little as you would like.
Can I customize the confetti inside of the card?
As of right now, we are only able to customize the graduation cards. Please click on "Contact Us" to begin accommodating your request.
What do I use the confetti for?
After writing your special message in the card, put some or all of the confetti inside the card before sending or giving it to your loved one.
How many stamps do I need to send a card?
Our cards will approximately be $1.05 to mail - we recommend putting two US stamps to ensure delivery.
Note: The confetti is not for eating and may be a choking hazard for small children and pets.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
Our customers' satisfaction is our number one priority.
We hope you love what you ordered... but just in case you didn't we are here to help. We are happy to offer free returns unless you purchased anything that was marked as a "final sale," or "discounted."
If you are not satisfied with your order, you may return it within 30 days of the original purchase date.
To initiate a return, please complete the following steps:
1. Reply to your order confirmation email to request which products you would like to return.
2. Indicate whether you would like a different product, if so, which product and if you would like store credit or a full refund.
3. Your reason for the return.
4. Please allow 24 hours for a response.
We will process your refund for the full amount to the original payment method. You will receive an email when your credit has been processed. Please allow at least 2 weeks for the funds to be returned to your account, (processing time may vary depending on your debit and/or credit card company) if you choose a full refund.
If you choose an exchange we will process and ship your new items within 3-4 business days.
If you choose a store credit that will be immediately available for you to use once you receive our confirmation email that you have been approved for the credit.
If you have any other questions or concerns please reach us via email at admin@pinchoflovepaperco.com or call us at 719-204-3438.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We will ship USPS First Class mail, which is estimated for a 3 day delivery to your home.
If your order hasn't arrived after two weeks, please contact us.